Delivery

Delivery

  -    Generally we have UK stock available to fulfill orders.
  -    All orders are sent from our warehouses in the United Kingdom, allowing us to deliver your order in 24/48 hours.
  -    Products will be sent to the delivery address indicated by the client.
  -    Healthy-oils.co.uk may reject any order until paid, returning in full the payment in this unlikely event.
  -    Healthy-oils.co.uk is not obliged to fulfill order until we have received a confirmation of full payment, as the buyer has not fulfilled his/her obligations.

 

Shipping and Handling

  -    The standard packing and handling charge for each order is £ 6.90
  -    On orders over £40 shipping and handling is Free

Product Sales

  -    The characteristics and prices of the products appear on the screen.  These items will be available for sale while stocks last.
  -    The prices are displayed in GB pounds with VAT included, and are accurate with the exception of typing errors.
  -    The special offers are duly marked and identified as such.  They are valid as shown on your screen.  


Customer Service

We have a Customer Service Department which can resolve any doubts, answer any questions and can be contacted by telephone on 0203 051 4955 or e-mail: info@healthy-oils.co.uk

The rules regarding returns (regulated by the Law of 15/1/96 number 7/1996) claims, guarantees and invoicing are as follows:

  -    If a customer is not satisfied with products purchased in Healthy-oils.co.uk, they may be returned in less than 7 days from the date of purchase.
  -    Any returns must be accompanied with the packing slip which accompanies the shipment.  For any possible incidents or claims we recommend that you contact us by e-mail.
       The refund will be made by payment.
  -    Returns cannot be made unless the products are in their original packaging and perfect condition.
  -    The delivery bill is valid as the manufacturer’s guarantee, and will take effect from the day of delivery to the buyer’s address.  

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Claims for possible incidents such as the product being damaged upon delivery, being an incorrect package or for any other reason, will be dealt with as follows:

  -    For a refund request, the customer must send the product to the address of the sender:

            Cosco Logistics UK
            Unit C2 Zenith Industrial Estate,
            Paycocke Road
            Basildon
            Essex
            SS14 3DW
            United Kingdom

  -    Within 15 days of the receipt of the order, and the return costs are the responsibility of the customer (as of the 15/1/96 Law Number 7/1996)
  -    If instead you require a replacement, Healthy-oils.co.uk is committed to delivering the customer another product in a perfect condition when we receive the defective product.